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Last 24 hours

Calls handled by Aria

Full transcripts — what the patient asked, what Aria said, and how the call resolved. In production every conversation is searchable, taggable, and exportable.

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Maria Hernandezesnew patient

+1 (908) 555-0142·maplewood·9:14 AM·2 min

Booked

Agent summary

Spanish-speaking new patient, family of 4 (parents + two kids, ages 7 and 11). Booked initial cleanings — kids on Tue 3:30 PM, parents on Wed 11:00 AM, both at Maplewood. Verified insurance.

Transcript

Aurora Family Dental, gracias por llamar. Soy Aria, la asistente virtual. ¿En qué puedo ayudarle?

Hola, quiero traer a mi familia. Somos cuatro: yo, mi esposo, y dos niños.

¡Qué bueno! ¿Es la primera vez que vienen a nosotros?

Sí, primera vez.

Perfecto. Para una cita de limpieza inicial, tengo el martes a las 3:30 PM para los niños y el miércoles a las 11:00 AM para los padres en nuestra oficina de Maplewood. ¿Le sirve?

Sí, eso funciona.

Estupendo. ¿Cuál es el nombre y la fecha de nacimiento de cada uno?

David Chenenreschedule

+1 (609) 555-0188·westfield·9:42 AM·1 min

Rebooked

Agent summary

Patient running late, conflict with work meeting. Moved Wed 2 PM cleaning to Fri 10 AM same week. Confirmed via SMS.

Transcript

Aurora Family Dental, this is Aria. How can I help today?

Hi, I have an appointment Wednesday at 2 but a meeting just got scheduled. Can I move it?

Of course. I see your cleaning with Dr. Patel on Wed Dec 18 at 2 PM in Westfield. I have Fri Dec 20 at 10 AM open with Dr. Patel — does that work?

Friday at 10 is perfect, thanks.

Moved. You'll get a text confirmation in about 30 seconds. Anything else?

Nope, that's it. Thanks.

Unknown (after-hours)enemergency

+1 (732) 555-0211·lakeside·11:08 PM (last night)·1 min

Escalated

Agent summary

After-hours emergency — patient with severe tooth pain. AI gathered details, paged Dr. Kim, and texted patient back within 4 minutes with an 8 AM same-day emergency slot.

Transcript

You've reached Aurora Family Dental's after-hours line. This is Aria. If this is a dental emergency, please tell me what's going on.

I have really bad tooth pain. I can't sleep, it's been hours.

I'm sorry — that sounds rough. Are you a current patient with us?

Yes, at the Lakeside office.

Got it. I'm paging Dr. Kim now — she's on call tonight. You should hear from her within ten minutes. In the meantime, can I lock in an 8 AM emergency slot for tomorrow as a backup?

Yes please.

Done. Dr. Kim will call shortly. Hang in there.

Priscila Santosptbilling

+1 (973) 555-0307·maplewood·10:21 AM·2 min

Info only

Agent summary

Brazilian Portuguese caller, question about a $186 invoice. AI explained the line items, took card-on-file payment, and emailed receipt. Closed without human intervention.

Transcript

Aurora Family Dental, aqui é a Aria. Como posso ajudar?

Recebi uma conta de cento e oitenta e seis dólares e não entendo.

Vou olhar agora… é da consulta de 12 de novembro: limpeza profunda, raio-x panorâmico e uma aplicação de flúor. O seguro cobriu cento e quarenta dólares, e o resto é a sua parte.

Ah, agora faz sentido. Posso pagar pelo telefone?

Claro. Tem o cartão no arquivo terminado em 4421 — uso esse?

Sim, pode usar.

Pronto, pagamento confirmado. Vou mandar o recibo por email agora.

Jennifer Parkeninfo

+1 (908) 555-0419·westfield·10:54 AM·1 min

Info only

Agent summary

Prospect asking about pediatric services and insurance acceptance. AI answered, sent intake link via SMS, flagged for follow-up if no booking in 48 hours.

Transcript

Aurora Family Dental, this is Aria. How can I help?

Hi — do you see kids? My son is six.

Yes — we're a family practice, so kids are very much our thing. We see patients as young as one.

And do you take Cigna PPO?

We do. I'm sending you our intake form via text right now — fill it in and we'll match a dentist on your child's preferred time. Sound good?

Perfect, thank you.

Five of the 1,382 calls Aria handled in the trailing 30 days. The full call store is searchable, exportable, and integrates with practice management software.

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