Collections
Atlas works the queue. Polite SMS first, second-touch escalation if needed, payment plans, and a hard escalation to AR Manager for disputes — Northpoint's team only sees the cases that need a human.
Work queue
Sorted by days overdue · newest action shown last
| Customer | Amount | Overdue | Status | Atlas action |
|---|---|---|---|---|
| Vance Heating Co (commercial) | $4,280 | 38d | Human needed | Two SMS nudges. Net-60 dispute opened — escalated to Janet (AR Manager). |
| C. Diaz | $1,820 | 22d | Second notice | Second email + SMS. Customer asked about a payment plan. |
| Spring Creek HOA | $1,240 | 18d | Payment plan | 3-installment plan accepted, first auto-charge tomorrow. |
| Bridgewater Schools (Cont.) | $6,480 | 14d | Second notice | Atlas requested AP contact. Awaiting routing per PO #4421. |
| M. Tanaka | $285 | 9d | Polite nudge | First-touch SMS sent yesterday — pending response. |
| T. O'Brien | $326 | 6d | Polite nudge | Awaiting response to first nudge. |
| Hanover Family | $612 | 4d | Collected | Collected via SMS payment link 2 hours ago. |
| L. Park | $412 | 2d | Polite nudge | First touch — payment link sent. |
What Atlas actually sends
Real SMS templates Atlas uses across the three nudge stages. Tone is on-brand for Northpoint — friendly, never aggressive, always offers an out.
Hi {first_name}, this is Atlas at Northpoint HVAC. Just a friendly heads-up — your invoice for {service} (${amount}) is due. Pay in 30 seconds here: {link}. Reply BACKLATER if you need a few days — I can hold it without a fee.
Hi {first_name} — Atlas again. Your ${amount} invoice from Northpoint is now {days} days past. Want to settle now ({link}) or split it across 3 months at no charge? Reply 1 for full pay, 2 for plan, or HUMAN to talk to Janet.
Northpoint AR — Atlas: Janet, please take this one. {customer} (${amount}, {days}d) has opened a dispute on PO #{po}. Two prior touches logged. Full thread + invoice attached.